Your Privacy

Our Privacy Policy (below) covers all the information that we record about you when you communicate with an enquiry.  It sets out the conditions under which we process any information that we collect from you, or that you provide to us.   It covers information that could identify you (“personal information”) along with other anonymous information.  In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.  Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

 

Privacy Policy

Natasha Pester Therapy takes seriously the protection of your privacy and confidentiality.  Your personal data, where shared by you in enquiries to us, will not be used for any purpose other than to reply to your enquiry, and will not accidentally fall into the hands of a third party.  Your privacy and confidentially are also a requirement of the professional governing bodies of which Natasha Pester Therapy is a registrant.  Please note that by sending an enquiry to us and asking for a response you will have been considered to opt in to us processing your data.  Your data will be stored in line with current GDPR regulations and will be retained only for a period of time sufficient to deal with your enquiry and any subsequent follow-ups for which your permission will be required to hold a record of your data.  You may at any time request that data relevant to your enquiry is destroyed.  Please note that if as a result of your enquiry, any further course of action on your part is pursued, then there may well be a legitimacy of interest in retaining your data.  This will be discussed with you.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our therapy services, you provide your consent to us to process information that may be personal information.  Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.  Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.  We do not use your information in any way that would identify you personally except where you have consented to our use of your information for a specific purpose.


Information we process because we have a legal obligation

We are subject to the law like everyone else.  Sometimes, we must process your information in order to comply with a statutory obligation.  For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.  This may include your personal information.  In the course of therapy treatment, should there be legitimate concerns of risk to a minor or other persons then a duty of legal obligation under the code of ethics, to which we adhere, would require notification and sharing.


Encryption of data sent between us

We use Secure Socket Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us over the web.  Whenever digital information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL or address bar.


Use of site by children

If you are under 18 you may not use our website email enquiry platform.  A parent or guardian must start the enquiry.